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Before placing an order, customers are advised to review and understand the import regulations applicable in their country. Requirements may vary and can include import permits, phytosanitary certificates, or other documentation.

Javaniska Elflora complies with Indonesian export regulations and provides necessary documentation when required. However, it is the customer’s responsibility to ensure that all import requirements are met.

We are not responsible for any delays, rejection, confiscation, or destruction of shipments due to non-compliance with local import laws.

For specific requirements, we recommend contacting your local customs or agricultural authority prior to ordering.

Javaniska Elflora ships worldwide from Indonesia, following all applicable export regulations. All plants and seeds are carefully prepared and packed using export-standard methods to maintain quality during transit.

Where required, shipments are accompanied by official phytosanitary certification issued by the Indonesian plant quarantine authority.

Shipping times may vary depending on destination, customs procedures, and courier services. As live plant materials are sensitive, some changes in condition during transit may occur.

We recommend customers ensure readiness to receive and handle the plants promptly upon arrival for the best outcome.

All sales at Javaniska Elflora are final. Once an order has been placed and processed, we do not offer refunds, returns, or exchanges under any circumstances. Please read our Refund and Return Policy.

Order cancellations are also not permitted after confirmation, as each order is immediately processed for preparation, sourcing, and export handling.

This includes situations related to shipping conditions, import clearance issues, or changes in plant condition after dispatch.

By placing an order, customers acknowledge and agree to this policy in full.